We subscribe to the Insurance Brokers Code of Practice (the Code), which is owned and published by the National Insurance Brokers Association (NIBA).
A copy of the Code can be downloaded from NIBA's website at:
The Code sets out the minimum service standards you can expect when you use an Insurance Broker.
It also outlines how complaints and disputes regarding potential breaches of the Code can be resolved.
The Code aims to:
- build professional competence in the broking profession, and
- increase consumer confidence in Insurance Brokers, and the role they play in the insurance process.
Terms of Engagement
As part of the code, Fitzpatrick & Co has set out our Terms of Engagment which can be located on our website, or by clicking here
We subscribe to the Code, as well as the Australian Financial Complaints Authority and its supporting General Insurance Brokers Code of Practice.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA.
AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Please click on the following links for more information:
Supporting vulnerable clients
Our Family Violence, Supporting Vulnerable Clients, and Financial Hardship Policy Statement can be downladed here
Target Market Determination
This page provides links to the Target Market Determination documents & reporting details of Steadfast’s key partners click here
Target Market Determination (TMD) For Art Dealers ADX21 click here
M J Wolfe Pty Ltd T/As Northern Rivers Insurance Brokers ABN 76 603 065 783 acts as an Authorised Representative (AR No. 001296179) of Fitzpatrick & Company Insurance Brokers Pty Ltd (AFSL No. 244 386, ABN 25 050 242 914) Terms of Engagement