Emergency Contacts


Emergency Claims Assistance - After Hours

For immediate After Hours Support please consider contacting the relevant insurer directly or follow up a call to our office where your message will be returned. To assist your insurer with efficient lodgement of your claim please have your Policy Number ready.

An emergency is never convenient and can often cause considerable stress. Your Account Manager is always there to help but is not always available right when you need them. Because of this we have engaged the Johns Lyng Group to provide you with an emergency response service.

Johns Lyng Group is one of Australia’s leading emergency building companies who are ready and able to assist you. So, next time an emergency strikes out of hours…..

1.         Contact Johns Lyng on 1300 218 992

2.         Advise them you are a client of Fitzpatrick & Co

3.         Confirm your Policy Number and Insurer for the particular property affected

4.         Johns Lyng will advise what steps you need to take prior to their arrival to your property

( If you require emergency assistance please note; any emergency work is carried out for damage relating to claimable events under the policy. If the repairs are not subject to the accepted claim you may be required to pay the assigned service provider for any work completed)


LMI Claims Services 

Emergency Claims (After Hours) - 0423 LMI CLAIMS (0423 564 252)



Insurer Policy/Claim Type Phone Email
QBE Home Claims 1800 023 387 viccsc@qbe.com
  Motor Claims    
  Commercial Claims    
Allianz Home Claims 1300 858 649 Claims_0386158991@allianz.com.au
  Commercial Claims   Claims_0386158498@allianz.com.au
  Motor Claims   Claims_0386158497@allianz.com.au
  Horticulture Claims   Claims_0386158132@allianz.com.au
Zurich Commercial Claims 132 687 or Propertyclaims.victas@zurich.com.au
  Motor Claims 03 9940 6555 Motorclaims.victas@zurich.com.au
CGU Home Claims 132 480 claims@cgu.com.au
  Commercial Claims    
  Motor Claims    
Vero Home Claims 1300 888 073 lodgeclaim@vero.com.au
  Commercial Claims    
  Motor Claims    
Calliden Home Claims 03 9006 1280 enquiries@au.innovation-group.com
  Commercial Claims 1300 880 037 claims@calliden.com.au




O’Brien's 1800 800 889


Water / Flood / Burglary damage


Restorex Services Fire/ Burglary/ Storm 1300 218 992
Johns Lyng Group Fire/ Burglary/ Storm 1300 218 992
Drytron Water-Carpets 131 250
Steamatic Water-Carpets 1300 783 262


Please note all breakages involving a crime, i.e. malicious damage or burglary, must be reported to the police.


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